Kenvue

EMS have worked with Kenvue since 2004, providing equipment management services for their UK, Irish and more recently, Swedish businesses. Kenvue’s Malcolm Duckett explains why EMS is one of their most trusted partners:

What is your overall impression of EMS?
They are an invaluable extension of our supply chain operation that integrates seamlessly into our operating model. We couldn’t be as effective without them. By having experts focus on our account each day it takes pressure away from the management of pallets and allows us to focus on our core business. Their customer service is excellent and the added value in terms of industry experience is second to none.

How have EMS increased efficiencies?
Since we started to work with EMS, we have saved an enormous amount of resource that we have been able to allocate elsewhere. Just the administration of the pallet accounts alone is a time-consuming job. Our pallet account runs far more efficiently, and invoices flow smoothly, as all spend is pre-validated/reconciled by the EMS team.

How have EMS saved you money?
EMS track savings they make on a monthly basis, and we formally realise them at the end of the year. EMS have worked closely with our supply chain team and our pallet provider to reduce additional spending on non-headline fees. This is across dwell time, LVD, NCD and LEC charges. Additionally, we don’t have to employ a pallet controller.

How do EMS help you to achieve your logistics budget?
EMS are involved in the annual budgeting process to ensure that we accurately forecast what our pallet spend will be, based on sales volumes. EMS keep such a close eye on our account that it’s nearly impossible for us to overspend, even if we tried! Monthly spending reports are shared to ensure we’re fully aware of all cost incurred ahead of invoice processing.

What value do you put on their service?
In pure monetary terms based on our pallet spend, the liability we face annually and the value we extract from our relationship, their cost is relatively small. The pool of knowledge available to us at the end of the phone is worth the money alone. Simply put, we’d be far worse off without them in our business.